Trying searching the web for their name plus "refunds" or "returns. Online merchants may provide tracking information on their websites. It's best to contact the merchant if five business days have passed and you still haven't received your refund. When your money arrives, we'll let you know. Tip: If you’re requesting a refund for a subscription or membership service, consider including the following in a chat or webform message: "I would also like to cancel any future services or purchases related to this transaction." Can I track my refund’s status?Īs soon as the merchant issues the refund and your money is on its way, you can track its progress in your Chime app. When you have a pending deposit to your Chime Bank Account - you have to know the following.When deposit was initiated using Chime Mobile App it can take up. If you purchased merchandise or a service in a retail location, you can usually call the merchant or visit them in person to request a refund. Frequently asked questions What's the best way to request a refund from a merchant?įor online purchases, try doing a web search for the merchant’s name plus the word "refunds" or "returns." The merchant’s website may also have a "Contact Us" or "Customer Support" section with instructions for starting a refund or return. There’s nothing that Chime can do to speed up refunds. Any processing timelines on the merchant’s side are out of our control. Keep in mind that this processing timeline is based on when the merchant issues the refund back to your account. During these days, banks are unable to process deposits, so your direct deposit may not post until the next business day.After a merchant issues a refund, it usually takes up to five business days for the money to appear in your account. For more details about Social Security benefits, read When do I get paid for my Social Security benefits?ĭo bank holidays affect direct deposit posting times?Ĭhime observes all U.S. Note: If a scheduled payment date falls on a weekend or public holiday, benefits are paid the business day before your due date. If you received Social Security before May 1997, or are receiving both Social Security and SSI, Social Security is paid on the 3rd day and SSI on the 1st day of the month. SSA payments are made based on your birthday, while SSI payments are made every 1st day of the month. Your Social Security Administration (SSA) and Supplemental Security Income (SSI) benefits follow an set payment schedule. Disabling you cards when you don’t need them is great (until they have an outage and you can’t turn back on). Every bank has these problems, so this isn’t just Chime. I just cancelled my card and got a new one. When can I expect a direct deposit from Social Security? I turn off transactions and got notified of an attempt on my card. You can find these in your Chime app by going to Settings and tapping Account Information. If your deposit is late, we recommend that you contact your employer or benefits provider to ensure that the name on the deposit matches the name on your Chime Checking Account, and that your routing and account numbers are correct. Your payer didn’t send us the deposit details early enough.There was a change in the deposit amount that you receive from this employer.Your deposit was processed at a later time during the day.If you already use direct deposit, your deposit could be late in some instances because: If you're new to recurring direct deposit, your deposit can take up to two pay cycles to be switched over to your Chime Checking Account. We generally make these funds available on the day the payment file is received, which may be up to two days earlier than the scheduled payment date. Why didn’t I get paid up to two days early with my direct deposit?Įarly access to your direct deposit funds depends on the timing of the submission of the payment file from the payer. If it’s past your pay date, we suggest that you contact your employer, payroll provider or benefits payer directly to confirm the deposit details. When your employer, payroll provider or benefits payer initiates a direct deposit, it goes through several steps before arriving at Chime.Īs soon as your direct deposit arrives, we’ll send you a push notification (if you have them enabled in Settings ) and an email to let you know. In some instances, factors outside of Chime’s control cause deposits to be late.
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